Frequently Asked Questions
WHAT IS THE MASK MADE OF?
Our custom washable masks are made up of premium 2-play performance fabric. The fabric is 100% polyester and tightly woven. Both our disposable masks and filter inserts are made from 2-ply, disposable 100% melt blown fabric used for N95 masks.
WHAT KIND OF PROTECTION DOES THIS MASK PROVIDE?
Our cloth masks are proven to help contain respiratory droplets and micron particles; however, please be aware that they are not a substitute for professional medical grade masks such as surgical masks or respirators.
WHAT HAPPENS WHEN I WASH THE MASK?
We recommend machine washing on warm with colors and then tumble dry. Please make sure the filter is removed from the mask before washing.
HOW SHOULD THE MASK FIT?
The mask should be snug to your face and chin.
DO THE MASKS FIT CHILDREN?
There are two set sizes, the youth size is fit for children.
WHEN WILL MY ORDER ARRIVE?
Orders ship within 3 business days. We'll email you an order confirmation with delivery tracking information.
ARE THE MASKS INDIVIDUALLY WRAPPED?
No. Orders are bagged together. If you’d like them individually wrapped and shipped, please specify.
WHAT ARE THE MASKS PACKAGED IN?
Designed masks are packaged in a clear plastic bag then placed in a shipping bag.
CAN ORDERS SHIP INTERNATIONALLY?
No, we currently only ship within the United States.
HOW OFTEN DO I NEED TO CHANGE THE FILTER IN MY MASK?
Filters should be replaced every 2-3 days.
DO YOU OFFER WHOLESALE PRICING?
Yes, we do. Please send your inquiry to firstname.lastname@example.org
WHAT IS THE MINIMUM QUANTITY NEEDED FOR WHOLESALE PRICING?
Orders over 100 qualify for our wholesale pricing discount.
MY DESIGN WON’T UPLOAD, WHAT DO I DO?
Our custom design tool is compatible with PNG, JPEG, BMP formats. If your design is an AI or PSD file, please contact us.
ARE YOUR MASKS COMFORTABLE?
Yes. Our masks are designed for maximum comfort and functionality.
DO YOUR MASKS HAVE A NOSE PIECE?
Our masks do not have a nose piece.